FAQ

Does Retrace send my browsing data anywhere?

No. See Retrace's privacy commitment for the full breakdown.

What does Retrace do?

Retrace is a recall layer for your browser. It captures what you read across your SaaS tools and lets you Find it (instant, model-free search), Ask about it (grounded, on-device Q&A), and — as it ships — Navigate back to the exact encounter. It's one extension, one install.

Can I share my license with a teammate?

Each Sauvrn workspace can have multiple members. The workspace owner invites teammates by email from the web app. Each member uses their own sign-in to receive a per-device license token.

What you can't do is share a token directly — tokens are per-user, per-device. Sharing a token bypasses the seat count and will eventually trip rate-limiting.

How do I cancel?

Open the web app, go to Settings → Billing, and click Manage subscription. You'll be sent to Stripe's Customer Portal where you can cancel.

I'm an enterprise buyer — can I get a contract?

Yes. Email sales@sauvrn.ai.

Is my data backed up?

No, because we don't have your data. Your captured memory lives in your browser; back up your browser profile to back up your Retrace memory.